Warranties

Please see below for the warranty details on all of Alida's furniture items as well as the "LIMITATION'S APPLICABLE TO ALL WARRANTIES" section at the bottom of this page.

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Indoor Wood Furniture

Alida provides a limited 90-Day (from date of purchase) manufacturer’s warranty to the original purchaser of any quality Alida wood furniture; including but not limited to wood chairs, barstools, seats, and seat backs, that the furniture is free from defects in material and workmanship only. This warranty does not apply to purchasers of as-is or display samples. Color, grain, texture and finish variations are natural in wood and are not covered by this warranty. Cracks, splits, or separations in wood are only covered or can be replaced within 90-days of the original purchase date. This warranty applies under conditions of normal use but does not apply to fading (furniture should not be placed in direct sunlight; damage related to sun exposure is not covered) or defects that result from spilling/soiling, improper cleaning, misuse, accidents, or abnormal use. Normal wear and tear, including surface scratches that occur with normal use, dents or chipping, acts of vandalism, damages which result from improper use, and lack of care or negligence are not covered.

In no event will Alida be liable for indirect, consequential, special or exemplary damages, whether based in contract, tort, warranty, strict liability or otherwise. This limited and exclusive warranty shall supersede and control any other representations and/or warranties with respect to this product. In no event shall Alida liability exceed the purchase price and/or invoiced value of the goods.

Alida will repair or replace, or provide a substitute for, any piece or part found by Alida to be defective in material or workmanship at its sole discretion. All claims for service must be accompanied by proof of purchase (bill of sale or invoice). Alida may ask for photographs of the piece in question. Contact the sales representative from whom the furniture was purchased to request warranty service under this warranty. Any costs for packing and shipping are not covered under this warranty. All returns must be authorized via written approval first by Alida and must be shipped freight prepaid. Any shipment returned unauthorized or freight collect will be refused. Upon receipt of the returned product, Alida will determine whether the product is defective. Liability for defective products is limited to repair or replacement. There will be no credit issued for returned product. 

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Indoor Metal Furniture

Alida provides a limited 90-Day (from date of purchase) manufacturer’s warranty to the original purchaser of any quality Alida metal furniture; including but not limited to metal chairs, barstools, and table bases, that the furniture is free from defects in material and workmanship only. This warranty does not apply to purchasers of as-is or display samples. Color, texture and paint/powdercoat finish variations are possible and are not covered by this warranty. This warranty applies under conditions of normal use but does not apply to fading (furniture should not be placed in direct sunlight; damage related to sun exposure is not covered) or defects that result from spilling/soiling, improper cleaning, misuse, accidents, or abnormal use. Normal wear and tear, including surface scratches that occur with normal use, dents or chipping, acts of vandalism, damages which result from improper use, and lack of care or negligence are not covered.

In no event will Alida be liable for indirect, consequential, special or exemplary damages, whether based in contract, tort, warranty, strict liability or otherwise. This limited and exclusive warranty shall supersede and control any other representations and/or warranties with respect to this product. In no event shall Alida liability exceed the purchase price and/or invoiced value of the goods.

Alida will repair or replace, or provide a substitute for, any piece or part found by Alida to be defective in material or workmanship at its sole discretion. All claims for service must be accompanied by proof of purchase (bill of sale or invoice). Alida may ask for photographs of the piece in question. Contact the sales representative from whom the furniture was purchased to request warranty service under this warranty. Any costs for packing and shipping are not covered under this warranty. All returns must be authorized via written approval first by Alida and must be shipped freight prepaid. Any shipment returned unauthorized or freight collect will be refused. Upon receipt of the returned product, Alida will determine whether the product is defective. Liability for defective products is limited to repair or replacement. There will be no credit issued for returned product.

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Outdoor Metal Patio Furniture / Niuwood® / Sunbrella® Fabric

Alida provides a limited 90-Day (from date of purchase) manufacturer’s warranty to the original purchaser of any quality Alida metal patio furniture; including but not limited to metal chairs, barstools, banquettes, cabanas, planters, tables and table bases, that the furniture is free from defects in material and workmanship only. This warranty does not apply to purchasers of as-is or display samples. Color, texture and paint/powdercoat finish variations are possible and are not covered by this warranty. This warranty applies under conditions of normal use but does not apply to fading (furniture should not be placed in direct sunlight; damage related to sun exposure is not covered) or defects that result from spilling/soiling, improper cleaning, misuse, accidents, or abnormal use. Normal wear and tear, including surface scratches that occur with normal use, dents or chipping, acts of vandalism, damages which result from improper use, and lack of care or negligence are not covered.

Alida provides a limited 1-year (from date of purchase) manufacturer’s warranty to the original purchaser of any quality Alida metal patio furniture with a Niuwood® brand high-density polyethylene; including but not limited to metal chairs, barstools, and tables, from an authorized dealer that the furniture is free from defects in material and workmanship only. This warranty does not apply to purchasers of as-is or display samples. Products shall be free from material defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage from insect infestation. This warranty applies under conditions of normal use but does not apply to fading (furniture should not be placed in direct sunlight; damage related to sun exposure is not covered) or defects that result from spilling/soiling, improper cleaning, misuse, accidents, or abnormal use. Normal wear and tear, including surface scratches that occur with normal use, dents or chipping, acts of vandalism, damages which result from improper use, and lack of care or negligence are not covered.

Alida provides a limited 5-year (from date of purchase) manufacturer’s warranty to the original purchaser of any quality Alida metal patio furniture with a Sunbrella® fabric covering; including but not limited to banquettes and cabanas, from an authorized dealer that the furniture is free from defects in material and workmanship only. This warranty does not apply to purchasers of as-is or display samples. This warranty protects against Sunbrella® fabric becoming unserviceable due to color or  strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals. Defects that result from spilling/soiling, improper cleaning, misuse, accidents, acts of vandalism, or abnormal use are not covered.

In no event will Alida be liable for indirect, consequential, special or exemplary damages, whether based in contract, tort, warranty, strict liability or otherwise. This limited and exclusive warranty shall supersede and control any other representations and/or warranties with respect to this product. In no event shall Alida liability exceed the purchase price and/or invoiced value of the goods.

Alida will repair or replace, or provide a substitute for, any piece or part found by Alida to be defective in material or workmanship at its sole discretion. All claims for service must be accompanied by proof of purchase (bill of sale or invoice). Alida may ask for photographs of the piece in question. Contact the sales representative from whom the furniture was purchased to request warranty service under this warranty. Any costs for packing and shipping are not covered under this warranty. All returns must be authorized via written approval first by Alida and must be shipped freight prepaid. Any shipment returned unauthorized or freight collect will be refused. Upon receipt of the returned product, Alida will determine whether the product is defective. Liability for defective products is limited to repair or replacement. There will be no credit issued for returned product.

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LIMITATIONS APPLICABLE TO ALL WARRANTIES

ALL WARRANTIES ARE TO THE ORIGINAL PURCHASER FROM ALIDA ONLY. WARRANTIES ARE NOT TRANSFERABLE.

ALL WARRANTIES ARE LIMITED TO MANUFACTURING AND MATERIAL DEFECTS THAT APPEAR UNDER NORMAL USE. ADDITIONAL LIMITATIONS DESCRIBED HEREIN APPLY.

WARRANTIES ARE FOR REPAIR, REPLACEMENT, OR SUBSTITUTION ONLY AT ALIDA’S SOLE DISCRETION.

WARRANTIES ARE VOIDED BY EVIDENCE OF EXCESSIVE SOILING, IMPROPER CLEANING OR TREATMENT, ABUSE, VANDALISM, OR ABNORMAL USE. WARRANTIES DO NOT APPLY TO PURCHASES OF FLOOR SAMPLES OR “AS IS” PRODUCTS EXCEPT AS REQUIRED BY LAW.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THIS LIMITED WARRANTY. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE EXPIRATION OF THE LIMITED WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

EXCEPT AS SET FORTH IN THIS WARRANTY AND TO THE EXTENT PROVIDED BY LAW, IN NO EVENT WILL ALIDA BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF IT HAD REASON TO KNOW IN ADVANCE THAT SUCH DAMAGES WERE POSSIBLE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. NO ALIDA EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION, OR ADDITION TO THIS WARRANTY. IF ANY TERM IS HELD TO BE ILLEGAL OR UNENFORCEABLE, THE LEGALITY OR ENFORCEABILITY OF THE REMAINING TERMS SHALL NOT BE AFFECTED OR IMPAIRED.